Shipping policy

ULM CHRISTOPHER SHANNON

Thank you for shopping with ULM CHRISTOPHER SHANNON. We strive to provide reliable and professional logistics services for all bag products purchased from our store. We adhere to strict packaging and dispatching standards to ensure every order is accurately fulfilled, safely packaged, and delivered within a standard and reasonable shipping schedule.

1. Order Processing Time

Our team processes all confirmed customer orders within 1-3 business days, excluding weekends and official public holidays. During peak shopping periods, promotional events or sudden order surges, regular processing timelines may be slightly prolonged. We will send formal notification to customers promptly if any significant shipping delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for your purchase will be automatically calculated and clearly displayed on the checkout page prior to payment completion, ensuring full pricing transparency.

Estimated delivery times:

Standard Shipping: 16 business days

All stated delivery times are estimated and non-binding. Actual delivery progress may vary due to logistics carrier delays, customs clearance procedures, extreme weather conditions, regional logistical shortages and national holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your bag order is dispatched from our warehouse, you will receive a shipment confirmation message containing complete tracking details and logistics inquiry channels.

Tracking information and real-time shipment updates will typically become available and searchable within 24-48 hours after the carrier picks up your parcel.

4. Incorrect Address Disclaimer

Customers are solely responsible for verifying the accuracy and completeness of their shipping address during checkout.

ULM CHRISTOPHER SHANNON shall not be held liable for misdelivered, undeliverable or returned parcels resulting from incorrect or incomplete customer-provided address information. Any parcel returned due to address errors will incur additional reshipping fees, which shall be borne by the customer.

5. Lost or Damaged Packages

Lost Packages:

If your parcel is lost during transit, please contact our customer service team within 7 days following your expected delivery date to file a review request.

Damaged Items:

If your bag products arrive with physical damage, deformation or broken packaging, please reach out to our support team within 48 hours upon delivery. You are required to submit clear photos of damaged items and original packaging for official verification.

Our team will assess your case carefully and resolve the issue in the most efficient way possible.

6. Product Care and Usage Notice

Each of our bag products is equipped with independent care and maintenance instructions. Customers should follow the official guidelines for daily use, cleaning and storage of the products. ULM CHRISTOPHER SHANNON assumes no responsibility for product damage, wear or deformation caused by improper maintenance, unauthorized alteration, incorrect cleaning methods or human misuse.

7. International Shipping and Customs Notice

Cross-border international shipments may be subject to customs duties, import taxes and other clearance fees in accordance with local policies of the destination country. All related additional charges are the sole responsibility of the customer and are not included in the product price or standard shipping cost.